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FAQ

HOW DO I RETURN AN ITEM TO NED AUTO PARTS?:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. All warranty or defective items returned must come back in the original box or bag. A restocking fee will apply to all returns unless the item is deemed defective. Our restocking fee is 20% of the purchase price. This may be waived if you wish to purchase another item from our store. All electronic items purchased are non-refundable and are considered special orders. All returns must include a copy of the original invoice or are subject of being refused and returned at the customer’s expense. Your must return the item within 10 days of your purchase.

1. Please email sales@neverendingdetails.com to request a refund and we will assign you an RMA #.

2. Mail your returned item to:
Never Ending Details
Attn: Returns
86095 Courtney Isles Way #5304
Yulee, Fl 32097

3. Include in your package a signed letter stating the reason for your return and the original receipt.

RESTOCKING FEE

All items are subject to a 20% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

PAYMENT POLICY

Accepted Methods of Payment

Visa
Master Card
American Express
Discover
PayPal

CREDIT CARD CHARGES

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

SHIPPING POLICY

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm as long as the items in your shopping cart are in stock. Special orders can take 3-4 business days to process and ship out.

Carriers

USPS
USPS Priority International w/ Insurance Only
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. USPS Priority International order tracking numbers will not update once the item has left the country and only will it be updated when it reaches your doorstep.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, dimensionally, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. All international orders will ONLY ship once entire order is fulfilled. No exceptions